Refund policy
Returns & Refund Policy – No Forks Given Coffee
Returns & Refunds
Because we sell fresh roasted food products (coffee beans), we generally do not accept returns or exchanges for change of mind.
This includes:
- Wrong blend chosen
- Wrong grind selected
- Simply not liking the taste
- Ordering the wrong size
We pack each order fresh from Gladstone and can’t resell opened food items once they leave us.
Faulty, Incorrect or Damaged Orders
If something isn’t right, we’ll absolutely fix it.
Please contact us within 48 hours of receiving your order if:
- Your order arrived damaged
- You received the wrong item
- A product is faulty or unusable
Email: noforksgiven@outlook.com.au
Include:
- Your order number
- A photo of the issue
- Brief description
We will offer either:
- Replacement product, or
- Refund if replacement isn’t possible
Australian Consumer Law
This policy operates alongside your rights under Australian Consumer Law.
If a product is:
- Faulty
- Not as described
- Unsafe
- Not fit for purpose
You are entitled to a remedy (replacement or refund).
Shipping Issues
Once an order leaves us, delivery is handled by the carrier.
If your parcel is:
- Lost
- Stuck in transit
- Delivered to wrong address
We’ll help you lodge an investigation with the courier.
Incorrect addresses entered at checkout may incur reshipping costs.
Contact
For any return/refund enquiries:
No Forks Given Coffee
📧 noforksgiven@outlook.com.au